TECHNICAL SUPPORT | TEL: 888-270-4513

ID-Scanner-Support-DownloadsWelcome to the support page of IDetect Corporation, home of the latest technology in ID Scanners, Age Verification scanning products, Identity (ID) validation products and ID Verification products.

Please find your ID Scanner below and see if the version number listed is newer than the one displayed on your scanner. In the rare case that your scanner has to be sent in for repair, please inquire about our loaner program.

 

PLEASE NOTE: You must have active service and login to this system to get any updates. If your service package has expired, please contact IDetect ID Scanners at (888) 270-4513, ext. 2 to have it updated.

 

IDETECT HANDHELD ELITE
Instructions to do the update (Please read first) IDetect Handheld Update Handheld Update Installation.pdf
Handheld Elite Update (Version 7.2.5) IDetectElite.exe

Handheld ID Scanner Manual
IDetect Manual Handheld.pdf

Handheld Database tool update
Handheld Database Tool Update
 M310 HANDHELD IDENTIFICATION SCANNERS
Instructions to do the update (Please read first) IDetect Handheld Update Handheld Update Installation.pdf
Handheld ID Scanners Update (Version 6.4.3)  IDetect.exe

Handheld ID Scanner Manual (Version 3.4)
IDetect Manual Handheld.pdf

Handheld Database tool update (Only use if directed by Technical Support update email)
Handheld Database Tool Update
WALLMOUNT IDENTIFICATION SCANNERS
Instructions to do the Wall Mount ID Scanner and System Manager update.
(Please read first) IDetect System Manager Installation
IDetect System Manager Installation.pdf
Wall Mount ID Scanners & System Manager - Get Update (Version 5.5.5) IDetect_System_Manager.exe
Conversion/Database Repair Utility (Instructions for use contained in email from Tech Support Team) IDetDB-Conversion.exe
Wall Mount ID Scanner System Manager - Wall Mount Manual
(Version 0.04.00)

IDetect Manual System Manager.pdf

Security Wall Rack Installation And Quick Start Guide for ID Scanners.
System Manager Security Wall Rack Installation and Quick Start
Security Wall Rack Install Quick Start.pdf
Technical Support Direct Connect  Get Connected.exe
ID SCANNER ACTIVE SYNC
Active Sync is required for our product line of ID Scanners:  ActiveSync.zip
ID SCANNER WALLMOUNT ORIGINAL
Instructions to do the update (Please read first)
IDetect Original ID Scanner Update
Instructions.pdf
ID Scanner Original Update  (Version (x.xx.xx) WM-Original.exe
ID Scanners Original Manual (Version x.xx.xx)  IDetect Original Manual.pdf
License Box Installation IDetect ID Scanners License Camera IDetect License Camera Installation.pdf
ID Scanner License Camera Startup with Flexicam Manual
Directions To Start The License Camera New Flexicam
Directions To The License Camera Flexicam.pdf
Security Wall Rack & Quick Start Manual for our ID Scanner Security Wall Rack Installation And Quick Start Security Wall Rack Install Quick Start.pdf
ID SCANNING LITE VERSION
ID Scanner LITE Instructions to do the update (Please read first) IDetect Lite Update.pdf
ID Scanner LITE Update (SW Version 6.9, Parser Version 7.9) IDetect LITE.exe
ID Scanner LITE Manual IDetect LITE Manual.pdf
ID Scanner LITE Tool to do Software Updates LiteUpdateTool.exe
ID Scanner LITE USB Driver CDM20600.exe